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Account Manager (up to £46K, DOE)

London, England, United Kingdom

About us:

Virgo Health is a specialist health communications agency, part of the GOLIN group and the wider IPG network of companies with more than 200 offices around the world as well as hubs in London, New York and Chicago.

We are passionate about helping people to make better decisions around health and wellbeing. Whether it’s clinicians selecting the best treatment, patients understanding their disease better or empowering consumers to self-treat, we always make sure that the human aspect is at the heart of what we do. We work with pharmaceutical, diagnostic and consumer health companies, industry bodies, public and private health providers as well as patient organisations.

When we choose to work in healthcare, we choose to work in an industry with people at its heart; we celebrate our differences and how we complement each other. But at Virgo, ‘Being Human’ is what unites us, and it’s fundamental to our culture. We show empathy and support for each other to grow our skills. embracing inclusive and flexible ways of working and rejecting outdated workplace culture. We have a brilliant team that works well together to deliver effective content and to celebrate our successes.

What is the role?

As an Account Manager (AM) you will be pivotal to the smooth running of client accounts, leading strong client relationships and delivering projects and content. You will coordinate actions, managing both up and down, to ensure we are delivering high standards of work to deadlines by prioritising and managing time effectively

Key Responsibilities

• Manage client requests and troubleshoot issues were necessary; this includes advising and managing the team on what is required to resolve them – being the lead go-to person across all account activities
• Actively contribute to development of detailed project plans including timelines and budgets
• Manage medium projects from start to end, including effective time and project management, factoring in senior review, editorial and design
• Take personal responsibility for the day-to-day delivery of projects against agreed plans, including keeping projects to timelines (internal and external) and budget, proactively flagging any deviation to clients, with solutions
• Support senior leads in financial oversight and management of projects, including budget trackers, invoicing, budgeting and forecasting
• Identify opportunities to organic growth with existing clients
• Develop materials across the spectrum of pharma PR that are tailored to different audiences
• Effectively communicate with, and occasionally even challenge clients to ensure timely delivery of projects
• Use your understanding of the media landscape to target journalists and strategies to gain the best cut through when selling in
• Support senior team in the development of new business pitches
• Prioritising your own workload and those of your team to deliver work to deadline, troubleshooting and offering solutions as needed
• Continue to develop and build on your presentation skills by delivering and developing presentations for both client an internal meetings
• Play an active role in your peer group meetings and proactively participate in wider company activities to build specialist knowledge and experience, as well as sharing learnings

Skills/requirements:

• Degree or graduate-calibre skills and qualifications
• Several years’ experience in a healthcare communications agency
• Understanding of healthcare media and social media platforms, and expertise in developing content for these channels
• Experience earning the confidence of clients and establishing relationships
• Experience of budgeting and managing account finances
• Good organisational skills and ability to coordinate workload effectively
• Excellent verbal and written communication skills
• Understanding of new business and pitching
• Good knowledge of pharma industry and its regulations

What do we offer?

• Competitive salary and benefits
• Hybrid working, 2 days/week in the office 
• 6 weeks annual leave
• Monthly well-being allowance
• A fantastic office space in Shoreditch
• Industry-leading gender neutral family friendly policies
• Clear career progression and excellent training programmes developed by our L&D Director

+ many other perks!

At IPG we are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.